estes Casino & Sportsbook Data Care

This page describes what we collect when you use estes and how we keep that data protected. We take your privacy seriously and undertake to handle your personal information responsibly. Our policy explains which data we collect, how we use it, who we share it with, and what rights you have.

When you open an estes account to access football betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, or esports markets, we collect information necessary to verify your identity, process your payments (DANA, e-wallet, mobile banking, local payment, and others), and provide customer support. We do not sell your data to advertisers or marketing firms. We share information only with payment processors and compliance partners where required by law.

Services on estes are available only where local law permits. Your privacy protections follow the standards of the jurisdiction where you access our platform.

What We Collect on estes

We collect different categories of data depending on what you do on our platform:

Account Registration Data

When you open an estes account, we collect your email address, a password (encrypted), and your full name. We also collect your date of birth to verify you meet the age requirements of your jurisdiction. This information is mandatory and kept in our secure database.

Know Your Customer (KYC) Documents

Before you can withdraw funds, we require you to submit a government-issued identity document (passport or national ID) and proof of address (utility bill or recent bank statement). We scan and store these documents securely. We use them only for account verification and to comply with anti-money-laundering regulations. We do not share them with third parties except where required by law.

Payment Information

When you deposit or withdraw, we record your payment method, the amount, and the transaction date. We do not store your full payment credentials (e.g., card numbers or bank account numbers). Instead, we tokenize them—we receive a token from your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and use that token for future transactions. Your actual payment details stay with your payment provider, not with us.

Gaming Activity

We record your betting history: which matches or games you wagered on, your wager amounts, and the outcomes. This data helps us process payouts and resolve disputes if you question a result. We also track your account balance changes and any bonuses you claim.

Support Communications

When you contact our English-language support team via live chat or contact forms, we keep a record of that conversation. These records help us assist you with account recovery, payment issues, or rule questions.

Device and Browsing Data

We collect your IP address, browser type, and device type (mobile, tablet, desktop). We use this data to detect fraudulent access attempts and to improve our platform. We do not track your browsing outside estes.

Cookies: We use cookies to keep you logged in and to remember your preferences (language, game filters). You can disable cookies in your browser; however, estes may not function properly without them.

How We Use Your Data on estes

We use the data we collect for the following purposes:

Account operations: We use your name, email, and KYC documents to verify your identity and keep your account secure.
Payment processing: We share your name and tokenized payment information with our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, etc.) to process deposits and withdrawals.
Regulatory compliance: We retain your data to comply with anti-money-laundering laws and financial regulations in the jurisdictions where we operate.
Fraud prevention: We analyse your login patterns and transaction history to detect unusual activity and prevent account takeovers.
Customer support: We use your account history and communications to resolve disputes, answer questions, and assist with account recovery.
Service improvement: We use aggregate, anonymized data to understand how users interact with estes and to improve our platform.

We do not use your data for marketing, advertising, or selling to third parties.

Third Parties and Data Sharing on estes

We share your data with the following categories of third parties:

Payment Processors

We share your name and payment information with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking (depending on which payment method you use). These partners process your deposits and withdrawals. They have their own privacy policies; we are not responsible for their data handling practices.

Compliance and Regulatory Partners

We may share your KYC documents and transaction history with government agencies, financial regulators, or anti-money-laundering authorities if required by law. This sharing happens only when we receive a legal order or are obligated to report under applicable regulations.

Service Providers

We use cloud-hosting providers to store our databases and servers. These providers are bound by strict data-protection contracts and are not permitted to use your data for their own purposes. Our servers may be located outside your jurisdiction, which means your data may be processed in different countries according to international data-protection standards.

Dispute Resolution Partners

If you file a dispute about a match result or payout, we may share relevant wager and result data with our dispute-resolution team or an independent arbiter to investigate and resolve the matter.

No marketing partners: We do not share your email, phone number, or personal information with marketing agencies, advertisers, or third-party marketers.

Your Rights on estes

Depending on your jurisdiction, you may have the following rights regarding your data:

Access

You can request a copy of all personal data we hold about you. Contact our support team via your account dashboard, and we will provide your data in a readable format.

Correction

If your name, email, or other account details are incorrect, you can update them directly in your account settings or request our support team to help you.

Deletion

You can request deletion of your estes account and associated data. However, we retain KYC documents and transaction history for a minimum period (typically five years) to comply with anti-money-laundering regulations. After that retention period expires, we delete your data upon request.

Data Portability

You can request that we export your data in a standard format so you can provide it to another service provider.

Object to Processing

You can object to certain uses of your data (e.g., fraud-detection analysis). However, objecting may affect your ability to use estes.

To exercise any of these rights, contact our English-language support team via your account dashboard. We respond to data-rights requests within standard service windows.

How We Protect Your Data on estes

We use industry-standard security practices to protect your data:

Encryption: All communication between your browser and our servers is encrypted using TLS/SSL protocol. Your passwords are hashed and salted, not stored in plain text.
Access controls: Only authorised estes staff can access your personal data. We use role-based access controls and audit logs to track who accesses what.
Data isolation: Your data is stored in secure, isolated databases. We do not mix your gaming data with other users' data.
Vulnerability testing: We conduct regular security audits and penetration tests to identify and fix vulnerabilities.
Data retention limits: We do not keep data longer than necessary. Transaction records are retained for the minimum period required by law (typically five years for financial records).

Policy Changes and Contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via email or by posting a notice on estes at least thirty days before the change takes effect. Your continued use of estes after a change means you accept the updated policy.

If you have questions about our privacy practices, data handling, or your rights, contact our support team via the contact form in your estes account dashboard. You can also raise a data-protection complaint with the regulatory authority in your jurisdiction if you believe we have mishandled your data.

Summary: Our estes Data Promise

We collect your personal data (email, name, KYC documents, payment information, and gaming activity) to operate estes and comply with financial regulations. We do not sell your data to marketers or advertisers. We share data only with payment processors and regulatory authorities where required by law. We protect your data using encryption, access controls, and regular security audits.

You have rights to access, correct, or delete your data. We respect your privacy and handle your information responsibly. If you are unsure about our practices or have concerns, contact our English-language support team via your account.

This policy applies to estes users in all jurisdictions where our services are available. Services on estes are available only where local law permits.